Here’s a complete guide to Software Troubleshooting and Support for computers and laptops—covering what it includes, how to diagnose issues, common tools, and what professionals (like Daakshika Infotech or others) typically offer.
🛠️ What Is Software Troubleshooting?
Software troubleshooting is the process of identifying, diagnosing, and fixing issues related to the operating system, applications, drivers, and settings on a computer. It often complements hardware diagnostics and is critical for maintaining system stability and performance.
💡 Common Software Issues
| Issue | Symptoms |
|---|---|
| Slow performance | Lagging, slow boot-up, freezing |
| App crashes | Programs close unexpectedly or won’t open |
| Operating system errors | Blue screen (BSOD), system hangs, update failures |
| Driver conflicts | Hardware not working (e.g., Wi-Fi, audio, webcam) |
| Virus/Malware infection | Pop-ups, redirection, strange behavior |
| Boot issues | Black screen, stuck in startup loop |
| Corrupted files | Inaccessible documents, app errors |
| Network problems | No internet, DNS failures, limited connectivity |
| Update issues | Windows update stuck, failed, or crashing |
| Activation problems | OS or Office activation errors or license key problems |
🔍 Basic Troubleshooting Steps (DIY)
1. General Maintenance
- Reboot the system
- Uninstall unnecessary programs
- Clear temporary files (
Disk Cleanup, CCleaner) - Scan with antivirus (e.g., Windows Defender, Malwarebytes)
2. Windows Built-in Tools
- System File Checker (SFC):
sfc /scannow→ Fixes corrupted system files - DISM Tool:
DISM /Online /Cleanup-Image /RestoreHealth→ Fixes Windows image issues - Task Manager: Identify apps using high CPU/RAM
- Event Viewer: Check app/system crash logs
- Safe Mode: Helps diagnose software conflicts (boots minimal services)
3. Startup & Boot Fixes
msconfig→ Disable unnecessary startup programs- Startup Repair via Advanced Recovery Options
- Reset this PC or perform a System Restore
4. Driver & Software Support
- Use Device Manager to update/reinstall drivers
- Download correct drivers from manufacturer sites (e.g., Dell, Lenovo)
- Use tools like Snappy Driver Installer or Driver Booster (with caution)
🛡️ Malware & Security Fixes
- Use Malwarebytes or HitmanPro for deep scans
- Use AdwCleaner to remove browser hijackers
- Reset browsers to default if redirected or showing ads
- Check running processes in Task Manager for unknown activity
- Use RKill to terminate malicious background processes
🖥️ Professional Software Support Services Include
Offered by providers like Daakshika Infotech or similar:
| Service | Description |
|---|---|
| OS Reinstallation | Windows clean install with driver setup & activation |
| Virus Removal | Deep malware removal + protection setup |
| Driver Installation | Fix for Wi-Fi, sound, camera, etc. |
| Data Recovery | From corrupt OS, formatted drives, deleted files |
| System Optimization | Speed up boot time, remove bloatware, clean registry |
| Software Installation | Office, antivirus, Adobe, AutoCAD, etc. |
| Update Support | Fix issues with Windows or Office updates |
| Email/Outlook Setup | Configuration, backup, sync problems |
| Remote Assistance | Instant support over TeamViewer, AnyDesk |
🟢 In India, service cost typically ranges:
- ₹250–₹500 for basic troubleshooting
- ₹600–₹1,500 for full OS reload or malware cleanup
- ₹1,000+ for data recovery or heavy repair
🧰 Useful Free Tools
| Tool | Purpose |
|---|---|
| CCleaner | Clean junk, fix registry, manage startup |
| Revo Uninstaller | Deep uninstalls problematic software |
| Autoruns | Control startup entries deeply |
| BlueScreenView | Analyze BSOD crash dump files |
| CrystalDiskInfo | Check disk health (can cause OS issues if failing) |
| Process Explorer | Track rogue processes in real time |
| Driver Booster | (Free) Detects and updates outdated drivers |
| AdwCleaner | Clears adware, toolbars, browser hijackers |
🧑💻 When to Call a Technician
You should seek professional software support when:
- Your PC has persistent errors despite basic troubleshooting
- BSODs or boot loops continue
- You’re unsure how to safely reset or reinstall your OS
- Malware infection is severe and affecting performance or data
- You need help with driver conflicts or activation problems
- You want to recover important data from a corrupt system
🔐 Bonus Tip: Create a Rescue USB
Use tools like:
- Rufus + Windows ISO → Bootable Windows reinstall
- Hiren’s BootCD PE or Sergei Strelec → Live boot rescue for malware cleanup, data backup, password reset
Want Personalized Help?
Let me know:
- What issue your PC/laptop is facing (slowness, boot failure, app crash, etc.)
- Your OS version (e.g., Windows 11, 10, macOS, etc.)
- Whether you’re looking for DIY steps or service assistance