Absolutely! Here’s an expanded and more detailed version of the Daakshika Infotech Service Policy, including additional policies on cancellations, returns, customer conduct, and extended warranties — ideal for your website, customer receipts, or professional documentation.
✅ Daakshika Infotech – Extended Service & Support Policy
1. 🛠️ Service Quality Commitment
- All services are performed by trained expert technicians with years of experience in laptop, desktop, and custom PC repairs.
- We maintain strict quality control and standard operating procedures to ensure each device is properly diagnosed and repaired.
2. 🔧 Genuine Spare Parts Guarantee
- We only use genuine or brand-authorized compatible parts.
- No local or duplicate parts are installed unless the customer specifically requests them and acknowledges the difference.
- All spare parts are checked and tested before installation.
3. 🛡️ Warranty & Guarantee Terms
- Standard Warranty Period:
- Most parts and repairs: 30 to 90 days (varies by service type)
- Batteries and Screens: Up to 6 months or as per manufacturer
- Warranty does not cover:
- Physical or accidental damage
- Water/liquid damage after service
- Voltage fluctuations or user tampering
- Warranty becomes void if the device is opened or modified after our service.
4. 🕐 Turnaround Time & Express Service
- Most minor repairs (keyboard, battery, software) are completed same-day.
- Complex or chip-level repairs may take 2–4 working days.
- Express Service available at extra charge, subject to part availability.
5. 🚚 Pickup, Drop & Onsite Service Policy
- Free pickup/drop available in select areas of Noida, Delhi, Ghaziabad, Greater Noida.
- Onsite service is available for specific software or hardware issues (screen, battery, keyboard, etc.).
- We request customers to keep accessories & chargers ready during pickup, if relevant to the issue.
6. 🔐 Data Privacy & Responsibility
- We do not access, share, or copy any personal files unless it’s required for service (e.g., data backup, OS reinstallation).
- Clients are strongly advised to backup important data before repair.
- Daakshika Infotech is not liable for any data loss during the repair or recovery process.
7. 💰 Payments, Refunds & Charges
- All charges are clearly shared before the service begins.
- No hidden charges. All fees include labor + parts unless stated otherwise.
- Payments can be made via UPI, cash, online banking, or card.
- Refunds are only processed if:
- The customer cancels before work starts
- A part is unavailable and pre-payment was made
- In rare cases where the repair could not be completed
- No refund is offered once a part is installed or service is completed and accepted by the customer.
8. ❌ Cancellation Policy
- You may cancel a service request before the pickup or before repair begins.
- Once work has started or spare parts are ordered, a cancellation fee may apply.
- Custom part orders are non-refundable after confirmation.
9. 👨💼 Customer Conduct
- We aim to maintain a respectful and helpful service environment.
- Any abusive language, threats, or misconduct toward our staff will result in immediate refusal of service.
10. 🧾 Invoices & Documentation
- Every service includes a detailed bill/invoice with part warranty and service breakdown.
- Please retain your invoice for any warranty claims.
11. 🛑 Limitations of Liability
- We are not responsible for pre-existing damage or hidden hardware issues.
- Devices left uncollected for over 30 days may incur storage fees or be disposed of responsibly.
- Power-related failures, liquid damage, and short circuits may require multiple attempts and carry no performance guarantee.
12. 🤝 Customer Support & Feedback
- Our team is available on call, WhatsApp, and email for service updates or follow-ups.
- Feedback is always welcome to improve our service.
- We offer post-service support for all warranty-related issues.
📞 Contact Us
Daakshika Infotech – Laptop & PC Repair Experts
📍 Noida | Delhi | Ghaziabad | Greater Noida | Indirapuram
📞 Call / WhatsApp: +91-8130217843
🌐 Website: www.daakshikainfotech.com
📧 Email: support@daakshikainfotech.com
🕒 Timings: 10:00 AM – 9:00 PM | 7 Days Open